RETURNS & REFUNDS
- All orders can be returned for a full refund within 14 days of receipt of the items. Please contact us with your order number at firstname.lastname@example.org within this time frame to arrange for the refund and for instructions on returning your items. You must repackage the items in the same way that they were sent to you and ship them to us with registered post. The refund will be made once we receive your package. (Please make sure to use a trackable shipping service and/or purchase shipping insurance. We can’t guarantee that we will receive your returned item. We must receive your item to issue you a refund.)
- If your order has arrived defective or damaged, please contact us immediately at email@example.com with your order number and a picture of the defective/damaged item and we will take care of you.
We hope to provide you with an enjoyable shopping experience. If you have any questions or if there is any way we can improve our service please don’t hesitate contact us at firstname.lastname@example.org!